Sales (Vocab) 20 May 2020 askpaulesl Welcome to your Sales (Vocab) This is when a company offers support after you have bought a product or service. Deposit After sales service Customer Discount This is the person who wants to purchase a product or service. Salesman Warranty Guarantee Customer This is when we reduce the price to encourage people to buy a product or service. Discount Warranty Guarantee Deposit This is where a company promises to replace a product if it breaks within a period of time, such as one year. We often see this for smaller and cheaper products. Warranty Guarantee Discount Objection This is where a company promises to repair or fix a product if it breaks within a period of time, such as one year (They don't replace it). We often see this for bigger and more expensive products, like cars. Warranty Gurantee Deposit Pay up front This is when the customer gives a reason they don't want to buy the product. Deposit Warranty Objection Accept This is when a company sells to an individual customer usually in small quantities. Wholesale Retail Shop Deposit This is when a company sells to another company usually in large quantities. Wholesale Retail Product Instalment This is an object or item that a company sells to customers. For example: Apple = mobile phones; Rolex = watches. Wholesale Product Service Deposit This is an action that a company does in return for money. For example, delivery, painting, massage. Instalment Up front Product Service This is when the customer pays 100% of the price of a product or a service before they receive it. Pay up front Pay in instalments Return Refund This is when a customer pays for a product/service over a period of time. Each month for example. Pay up front Pay in instalments Return Reund This is when a customer gives a percentage of the price of a product before buying it. This is often to stop the company selling it. Pay up front Wholesale Return Deposit This is when a customer does not want the product - perhaps it is faulty, perhaps it doesn't fit - and he/she takes it back to the store/company. Refund Return Deposit Up front This is when a company gives a customer his/her money back when they return a product or of a service is not satisfactory. Refund Return Deposit Instalment Time is Up! Published by askpaulesl View all posts by askpaulesl
