Sales (Vocab) 20 May 2020 askpaulesl Welcome to your Sales (Vocab) This is when a company offers support after you have bought a product or service.DepositAfter sales serviceCustomerDiscount This is the person who wants to purchase a product or service.SalesmanWarrantyGuaranteeCustomer This is when we reduce the price to encourage people to buy a product or service.DiscountWarrantyGuaranteeDeposit This is where a company promises to replace a product if it breaks within a period of time, such as one year. We often see this for smaller and cheaper products.WarrantyGuaranteeDiscountObjection This is where a company promises to repair or fix a product if it breaks within a period of time, such as one year (They don't replace it). We often see this for bigger and more expensive products, like cars.WarrantyGuranteeDepositPay up front This is when the customer gives a reason they don't want to buy the product.DepositWarrantyObjectionAccept This is when a company sells to an individual customer usually in small quantities.WholesaleRetailShopDeposit This is when a company sells to another company usually in large quantities.WholesaleRetailProductInstalment This is an object or item that a company sells to customers. For example: Apple = mobile phones; Rolex = watches.WholesaleProductServiceDeposit This is an action that a company does in return for money. For example, delivery, painting, massage.InstalmentUp frontProductService This is when the customer pays 100% of the price of a product or a service before they receive it.Pay up frontPay in instalmentsReturnRefund This is when a customer pays for a product/service over a period of time. Each month for example.Pay up frontPay in instalmentsReturnReund This is when a customer gives a percentage of the price of a product before buying it. This is often to stop the company selling it.Pay up frontWholesaleReturnDeposit This is when a customer does not want the product - perhaps it is faulty, perhaps it doesn't fit - and he/she takes it back to the store/company.RefundReturnDepositUp front This is when a company gives a customer his/her money back when they return a product or of a service is not satisfactory.RefundReturnDepositInstalment Time is Up! Published by askpaulesl View all posts by askpaulesl